Due to COVID-19 shipping can take a few days longer.

Although Infosteel remains fully operational regarless Covid-19, as instructed by the Belgian Government, the Infosteel-staff is working most of the time from home (and this at least until the 5th of April 2020).
This can cause the preparation of the packages taking a bit more time.

Shipping

Shipping delay

Your order will generally be prepared for shipment within 48 hours after receipt of payment (on working days).

Orders are shipped via BPost.  We opt standard for a “reasonable” shipping time for a “reasonable” shipping cost

  • in Belgium :  1 or 2 days
  • other countries : 3 – 5 days (although without insurance on this timing

Shipping cost

Shipping cost is calculated in the cart in function of the weight and the destination of the order.
Free shipping applies to orders over 200€ (VAT and shipping excluded) ; limited to shipping to Belgium, GD Luxembourg, Netherlands, Germany, France (not oversees) and UK.

Some product have specific deals (mainly cheaper) on shipping ; then it is clearly mentioned at the product level.  Some products can have for some countries also free shipping.  Also this is automatically calculated in the cart.

We intend to have no surprises on shipping-cost at checkout !

Environmental impact

We take care to minimise the ecological impact of the packaging: as a rule, only paper and cardboard are used for the packaging, and the packaging is as tight as possible.

 

Return

Books that do not meet the expectation can be returned and will be fully refunded, subject to the following conditions:

  • within 48 hours after receipt of the books, we have to be informed by email which books are subject of the return.
  • the books must be returned within 5 working days of receipt
  • the returned books must not show any traces of usage
  • the costs of returning the goods shall be borne by the purchaser
  • Infosteel does not reimburse the (initial) costs of shipment

The refund is made within 5 working days of reception of the returned books at Infosteel